Failure Support Process
01.
Occurrence
- • Identify and analyze vulnerabilities
- • Notify vulnerability information
- • Activate emergency response system
02.
Reception
- • Root cause analysis
- • Develop resolution plan
- • Implement remote support
03.
Deployment
- • Assessment of situation
- • On-site visit and action
- • Completion of problem resolution
04.
Management
- • Record cause/result
- • Manage action history
- • Analysis and prevention
Customer Cooperation System
In the event of a failure, we proceed with rapid recovery through organic cooperation with our customers.
Failure Report
Real-time status delivery
Resolution Support
Remote/On-site cooperation
Normalization
Verification of stability
History Analysis
Failure report review
Support Inquiry
If you need urgent failure support or technical assistance,
please contact us via the information below.
support@mozenkorea.com
+82-2-3424-2250